ITA ENG
Demal S.r.l. logo

Customer care

Are you looking for a spare part, a machine or a tool?

Fill in all the required data and submit your request, we will reply as soon as possible.

Instructions

  • Company or private
    First select if you are a company or if you are a private individual.
  • 1 - Request subject
    Select the subject of your request and the type of service you want to request.
  • 2 - Type / Brand / Model
    Write the type, model (if known) and brand of the machine object of your request. If you are looking for a spare part, refer to the machine that needs the spare.
    If the request concerns an engine or a transmission, write the data concerning the engine or transmission (type, model and brand).
    2 - Serial number / Specification
    Write the serial number, specification or code of the machine, part, engine or transmission.
    Look for this data on the label that shows all the technical data.
  • 3 - Request detail
    Please describe your request in detail.
    If necessary you can attach some photos to better explain the problem.
  • 4 - Contact info
    Remember to enter valid contact details, if false information is found we will not be able to process the request.
  • General
    A copy of the request will be sent to the email address entered.
    You can contact us by email or by phone, for every request you need to remember the request code that you find in the acceptance email.

1 What do you need?

Select an object.
Select the type of request.

2 Product data - technical information

(Lawn mower, lawn tractor, generator, chainsaw, petrol engine, hydrostatic transmission, etc.)
Write the type of the machine / engine / transmission.
(Honda, Einhell, Briggs&Stratton, Tuff Torq, Hydro-Gear, Kawasaki, etc.)
Write the brand of the machine / engine / transmission.
(if possible specify the model)
Write the model of the machine / engine / transmission.
(serial number, specific or machine code, spare part, engine, etc.)
Write the serial number of the machine / engine / transmission.

3 Request detail

(Describe the request as detailed as possible)
Enter a description.
(only attachments in .jpg, .pdf or .zip format with a maximum weight of 10Mb are accepted)

4 Contact info

Attention: if you are not a company click on "PRIVATE" at the top.

Write the company name.
Enter the VAT number.
Enter a valid email address.
Write your name.
Write your surname.
Please enter a phone number.

* required fields.

1 What do you need?

Select an object.
Select the type of request.

2 Product data - technical information

(Lawn mower, lawn tractor, generator, chainsaw, petrol engine, hydrostatic transmission, etc.)
Write the type of the machine / engine / transmission.
(Honda, Einhell, Briggs&Stratton, Tuff Torq, Hydro-Gear, Kawasaki, etc.)
Write the brand of the machine / engine / transmission.
(if possible specify the model)
Write the model of the machine / engine / transmission.
(serial number, specific or machine code, spare part, engine, etc.)
Write the serial number of the machine / engine / transmission.

3 Request detail

(Describe the request as detailed as possible)
Enter a description.
(only attachments in .jpg, .pdf or .zip format with a maximum weight of 10Mb are accepted)

4 Contact info

Attention: if you have a VAT number click on "COMPANY" at the top.

Write your name.
Write your surname.
Enter a valid email address.
Please enter a phone number.

* required fields.